FAQ

 Q1. What’s your Main Product :

The company's main products are cooling tower and Cooling tower parts such as Film Fill, drift eliminator and spray system, UPVC distribution pipes, FPR winding splash pipe, FRP profile parts,FRP gratings, Fan stack, band & clamp, etc

Q2:How to define the product price?

A: PVC material is based on the thickness,vicat point, color, density,fire classification, packing and quantity.

Q3. Do you keep the stock of your products?

A: Yes, we maintain a certain amount of standard products inventory, in time to meet your needs.

Q4. Whether you have the ability to accept the product customization?

A: Products can be customized, we can make the new thermoforming or extruding mode based on your drawings and we can sign a confidentiality agreement about your patented product, pls contact us for any further information.

Q5: What’s your delivery time ?

The delivery time normally will be 10 -30days , the specified delivery date will be according to customer request and order quantity .

Q6. How to reassure those who doubt the product quality and actual situations?

A professional system can ensure the whole latest development which will be monitored by you through the reports in the different stages.

Q7.How about your after sale service?

1. Warranty service

a).Warranty: 1 year.

b) .Warranty starting: acceptance date.

2. Service commitment　

Warranty period:

a). Our company will be responsible for the quality problems arising from the maintenance, replacement of parts and related materials.

b). Artificial damage will be repaired by our company, but the damaged devices shall be paid.

3. Expiration of the warranty period:

a). Our company provides lifelong maintenance, but the user is responsible for the cost of labor and material.

b). Our company also provides charging upgrades and improvements following to the customer’s requirements.